About Our Clinic

FAQs

The purpose of our policies is to maintain a comfortable environment for all our patients. We appreciate your review of these guidelines.


Q: Can I use my cell phone?

A: Out of respect for the comfort of other patients, please refrain from using your cell phone. Cell phones can be used for emergencies only. You may text message if your phone is on silent. If you need to use a telephone, ask your nurse for the use of a cordless telephone.
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Q: Can I bring my laptop or DVD player?

A: You may use a laptop or portable DVD player if they run on a battery and are equipped with earphones or a headset. Office outlets are not available for personal use.
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Q: How many people can I bring in the treatment room with me?

A: We encourage our patients to bring a friend or family member to treatment however, only one support person is allowed in the treatment area. Folding chairs and benches are available for their use. Treatment chairs are for patients only. If more then one person comes with you, they may be asked to wait in the waiting areas on the first or second floor, as our office waiting area is often full. Because we are concerned for their safety, we ask that you do not bring young children into the treatment area.
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Q: What if I get hungry during my treatment?

A: You are welcome to bring a lunch or snack with you to eat during treatment. Your support person may also bring you something during your treatment. There are several places on the hospital campus where food is available. There are minimal snacks (i.e. crackers and beverages) available at the clinic for patients only. Please be mindful of others and limit yourself to one clinic-provided snack and beverage. Support persons who accompany patients may help themselves to tea, coffee, or water.
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Q: If I come early, can I be seen early?

A: We recommend you arrive no more then 15 minutes before your scheduled treatment time. Occasionally your doctor may be able to get you in a few minutes early for your doctor appointment. This does not mean you will necessarily be able to receive your chemo treatment early.
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Q: If I don’t have an appointment, can I still be seen?

A: If you do not have a scheduled appointment but feel you need to see the doctor, please call the office prior to your arrival. Because we respect your time and that of our other patients, calling ahead allows us to advise you when you are likely to have the shortest wait time. Patients who arrive without appointments will not necessarily precede patients that have a scheduled appointment.
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Q: What if I need to cancel my appointment?

A: If you need to cancel your appointment for any reason, please call our office within 24 hours of your scheduled appointment. This will allow our staff to give the appointment to another patient needing medical attention.
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Q: What identification do you require?

A: To help prevent identity theft, the Federal Trade Commission (FTC) has asked that we implement the new “Red Flag Rule” by November 1, 2009. The Red Flag Rule requires positive identification for all patients who receive billable services. To comply with this rule we will require the following pieces of identification:

  • Health insurance card
  • Drivers License or other government issued card with photo.
  • You also may be required to have a facial photo taken.

If the above identification does not match, additional identification will be required (i.e., utility bill, school ID card, etc.)

We appreciate your understanding and cooperation as we work together to protect your identification.

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